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Returns and Exchanges

Returns and Exchange Policy

At Camberwell International, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your item, we offer a straightforward returns and exchange process. Please review the details below for more information.

Return Policy

  • Return Window: Items may be returned within 14 days of receiving your order.
  • Eligible Products: We accept returns for all items, except:
    • Clearance/final sale products
    • Custom items
    • Single-use products
  • Conditions: The item must be in new, unused condition with all original packaging intact.
  • Non-Returnable Items: Clearance/final sale products, custom items, and single-use products are not eligible for return.

Exchange Policy

  • Eligibility: We offer exchanges under the same conditions as our return policy.
  • Exchange Window: Exchanges must be requested within the same 14-day period as returns.
  • Non-Exchangeable Items: Items that fall under the non-returnable category are also not eligible for exchange.

Process for Returns and Exchanges

  1. Initiate Return or Exchange: To start a return or exchange, please log in to your account on our website and navigate to the "Orders" section. Click on the “Request return” button to begin the process.
  2. Shipping Costs:
    • The cost of shipping the original item back to us is the responsibility of the customer.
    • We cover the shipping costs for sending the exchange item to you.
  3. No Restocking Fee: There are no restocking fees for returned or exchanged items.

Refund Policy

  • Refund Method: Refunds and partial refunds will be issued to the original payment method.
  • Processing Time: Refunds are processed within 1-3 business days after receiving the returned item. However, it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

Contact Information

  • For any issues regarding returns or exchanges, please use the return request from your account page.
  • For further assistance, you can reach out to us via the contact form on our “Contact-us” page.

International Returns

  • International Returns: We do not accept returns or exchanges from international customers.

We hope this policy helps make your experience with Camberwell International smooth and hassle-free. If you have any questions or concerns, please don't hesitate to contact us through the contact form on our website.